General Terms and Conditions of Ready4Reise
These General Terms and Conditions (hereinafter referred to as “Terms”) are the content of all contracts between Ready4Reise, Ergun Bora Cengiz (hereinafter referred to as “Ready4Reise”) as tour operator and their customers (hereinafter referred to as “Customer”, “Registrant” or “Traveller”) and supplement the legal requirements of § 651a to 651m of the German Civil Code as well as the information regulations for tour operators pursuant to §§ 4 to 11 of the Ordinance on information and evidence grounds under civil law.
1. Condition of the contract
1.1. Travel booking
Via the website https://ready4reise.com a travel registration for offered trips can be applied for. By signing up, the customer offers the binding conclusion of a travel contract, the respective tender with supplementary information being the basis of this offer. Ready4Reise acknowledges the registrant immediately to the e-mail address specified by the Registrant. This receipt does not constitute acceptance of the offer.
1.2. Contract and travel confirmation
A travel agreement is concluded only if the registrant receives a declaration of acceptance by Ready4Reise. At or immediately after conclusion of the contract, the traveler will receive a travel confirmation which contains all essential information on the contractual services.
There is no obligation to do so if the registration is made less than 3 working days before the start of the journey. If the travel confirmation differs from the booking, Ready4Reise is bound to the resulting new offer for 10 days. The travel contract is then concluded on the basis of the new offer if the customer accepts the new offer by the explicit or conclusive explanation, such as the written agreement, payment of the price or the deposit.
1.3. Travel booking
The registration is made by the registrant and is valid for all other travelers listed in his registration, the registrant has the obligation to take care and responsibility of all travelers mentioned in his registration.
2. Contractual content, prices
2.1. Currency, final prices, Fees
Prices and price-quotes always refer to the currency “Euro”. All prices mentioned on https://ready4reise.com are final prices including VAT and other surcharges. Additional expenses are explicitly stated in the offer. Ready4Reise is not responsible for fees such as bank charge or currency conversation.
2.2. Contract Content
Contractually agreed services are as described at https://ready4reise.com, as it has become the basis of the contract and from the information in the booking confirmation. If the traveler does not make use of individual services which have been offered, he is not entitled to a pro-rata refund of the travel price.
2.3. Further agreements
Travel agents (e.g. travel agencies) and service providers (e.g. carriers) are not authorized to make any agreements, to provide information or to make representations which modify the agreed content of the travel contract in the name of Ready4Reise.
3.1. Due Date
The travel price is required to be payed within 4 Working days after receiving the booking confirmation to the e-mail address specified by the Registrant.
If the Travelers payment of the travel price is not in accordance with the agreed payment due dates, Ready4Reise is entitled to withdraw from the contract after a deadline reminder and to charge the customer the costs of withdrawal in accordance to section 4.1.
3.2. Secured Payment Certificate
According to § 651k para. 4 BGB, tour operators and travel agents may only require or accept payments by the traveler if the traveler has received a Secured Payment Certificate. According to § 651k para. 6 no. 2 BGB, this does not apply if the journey does not take more than 24 hours, no overnight stay is included and the travel price does not exceed 75 euros. These exceptional conditions apply to all journeys offered by Ready4Reise, which means that there is no obligation to maintain an insolvency or to provide a guarantee.
Ready4Reise does not accept payment in installments. If installment payments have been agreed in individual cases, this must be noted in the booking confirmation. Each installment must be made by a certain date. In violation of the arranged date, Ready4Reise reservs the right to resign from the Contract. If the booking is cancelled (by written confirmation of the traveler or by written notification of Ready4Reise), payments which have already been made will be refunded within 14 days. A processing fee of 3.50€ will be charged if the violation of the deadline is at the expense of the traveler.
4. Rescission of the customer, non-entry of the trip
4.1. The traveler can at any time withdraw from the travel contract prior to departure. Ready4Reise can demand a reasonable compensation from the traveler and has the right to choose according to § 651i BGB,
– to demand a specific compensation which is determined according to the travel price, with the deduction of the value of the expenses saved and of what can be obtained through the other use of the travel services; or
– to demand a lump sum, taking account of the expenses normally saved and of the purchase which is normally possible through the other use of the travel services. For day trips and excursions by bus, the package is as follows:
|Days Left Before Trip Date||28-21 Days||21-14 Days||14-7 Days||< 7 Days|
* The refund percentage is applied to the base fare. Refund possible only cancelled when Trip got confirmed. Booking fees are non refundable.
4.2. Relevant to the running of the time limits in accordance with point 4.1. Is the access of the withdrawal notice at Ready4Reise or at the booking office. Resignation declarations are accepted exclusively on the user profile page of https://ready4reise.com, under “Orders” or in writing.
5. Changes and adjustments at the request of the traveler
5.1. The travel date and destination, mode of transport and entrance / exit point are generally binding with the travel confirmation. Therefore the traveler has not the right to determine a change in his booking. If a change of booking is possible and will be made at the request of the traveler, then Ready4Reise may demand a processing fee of 10 EURO. Passenger lists will be finalized 24 hours before departure, no changes can therefore be made after this time.
5.2. Replacement traveler, change of name
The traveler may be replaced by a third party until the start of the journey, provided that the third party meets the travel requirements and does not oppose his participation by statutory regulations or official orders. Ready4Reise can deny if a third party meets not the mentioned reasons. The traveler and the third party are jointly liable to Ready4Reise for the travel price and for the extra costs arising from the participation of the third party. Passenger lists will be finalized 24 hours before departure, no changes can therefore be made after this time.
6. Cancellation and termination by Ready4Reise
6.1. Cancellation due to failure to meet the minimum number of participants
Due to lack of the minimum number of participants indicated in the travel confirmation, Ready4Reise is entitled to cancel the trip up to 7 days prior to departure date. If the trip is not carried out for this reason, the traveler will immediately receive any payments made on the travel price.
6.2. Termination for reasons of behavior
If the traveler continues to disrupt the journey or otherwise behaves in a way that Ready4Reise is unable to continue the contract (e.g. harassing fellow travelers, disobeying the requests of the trip leader(s) or busdriver, or if he/she behaves in violation of the contract), Ready4Reise is entitled to terminate the travel contract without notice. The dismissal has however an unsuccessful warning ahead. In the case of termination, Ready4Reise shall in principle remain entitled to demand or retain the travel price. Ready4Reise shall only have to pay for any expenses and other benefits that may be incurred resulting from the loss of the traveler’s use of the services and the possible use of any other services not used, possibly from third parties.
6.3. Termination due to force majeure
For the cancellation of the travel contract due to force majeure, please refer to the legal regulation of § 651j BGB.
7. Obligations of the traveler, luggage notes
If the trip is not provided in accordance with the contract, the traveler may request remedies. The traveler is, however, obligated to immediately notify Ready4Reise of any breach of the journey. If he fails to do so, a reduction of the travel price does not occur. The traveler is obliged to notify the tour guide on the spot or on the bus without delay. If a tour guide is not available on the bus or on the spot, you should be informed about any skidding defects at the Location of Ready4Reise, the driver or Ready4Reise at +49 (0) 1522-2015 665. The traveler is informed about the travel guide or directly from Ready4Reise in the travel description, but at the latest with the travel confirmation. The tour guide and the driver are instructed to provide a remedy as soon as possible. However, they are not authorized to negotiate or to accept the claims of the traveler in whole or in part.
7.2. Termination of termination
If a traveler wishes to terminate the travel contract because of a lack of travel of the type referred to in § 651c BGB in accordance with § 651e BGB or from an important reason recognizable for Ready4Reise due to unreasonableness, he has previously set a reasonable deadline. This does not apply if relief is impossible or is refused by Ready4Reise or if the immediate termination of the contract is justified by a special interest of the traveler recognizable to Ready4Reise.
7.3. Loading and unloading luggage
The traveler is responsible for the loading and unloading of luggage during bus trips. There is no entitlement to baggage loading by Ready4Reise, the driver or other personnel. In the event of an over-the-job assistance provided by Ready4Reise, the driver or other personnel, this is a purely factual complaint, with no liability except for intent or negligence.
7.4. Upper limit of travel luggage
There is an upper limit for each traveler up to 30Kg, a hand luggage and another personal item (e.g. umbrella, camera, hat, etc.). The luggage must be shown by the traveler before the trip and in written form before the start of the journey to Ready4Reise.
7.5. Reachability of the traveler
The traveler shall notify Ready4Reise of his mobile phone number or any other suitable telephone number at the time of conclusion of the contract in order to ensure the necessary communication with the travel operator. The traveler undertakes to be accessible to this number at the agreed travel times.
8. Passport, visa and health regulations
8.1. Ready4Reise provides travel services in Germany and the Schengen area, so that passport, visa and health regulations are not applicable for travelers with a nationality of one of the Schengen countries. Nationals of other countries should inquire about their embassies or consulates. This also applies to travelers and fellow travelers with dual citizenship, statelessness and similar peculiarities.
8.2. The traveler is responsible for procuring and carrying the necessary travel documents, possibly necessary vaccinations as well as compliance with customs and foreign currency regulations. Disadvantages arising from non-compliance with these rules, e.g. The payment of withdrawal costs shall be at his expense. This does not apply if Ready4Reise has not been informed, inadequately or incorrectly informed.
8.3. In addition to its own culpable breach of duty, Ready4Reise is not liable for the timely issuance and access of necessary visas by the respective diplomatic representation.
8.4. If the traveler can not make the trip due to a lack of personal requirements, the traveler is responsible if this is attributable solely to his culpable conduct and the regulation in point 6 applies.
9.1. The contractual liability of Ready4Reise for damages not based on injury to life, body or health is limited to triple travel expenses in accordance with § 651h para. 1 BGB (German Civil Code) insofar as damage to the traveler is not intentionally or grossly negligent, Or to the extent that Ready4Reise is responsible for any damage incurred by the traveler solely on account of a fault on the part of a service provider.
9.2. The liability of the organizer is limited to the triple travel price for all claims for tort claims, which are not based on willful intent or gross negligence, for damages which are not based on injury to life, body or health.
9.3. In as far as Ready4Reise merely provides services of a third party, liability for any defects, other performance problems or damages will not be accepted for the services rendered in the following cases. Typical services of a third party may be entertainment, sports or cultural events, as well as separate transport services in addition to the actual round trip transportation to and from the destination. Prerequisite for the exemption from liability of Ready4Reise is that the services of the third party are explicitly stated in the invitation to tender as well as in the confirmation of travel and any other submitted travel documents as clearly recognizable as services of a third party announced there and not as part of the journey Ready4Reise as expected. The exemption from liability for Ready4Reise does not apply to the extent that Ready4Reise violates an organization or information obligation on the part of the traveler and is the cause of this breach of duty for a loss incurred.
9.4. Ready4Reise shall not be liable for performance disturbances resulting from force majeure, as well as aggravation, endangering or impairment of a significant nature due to unforeseeable circumstances, e.g. War or warlike acts, hostilities, insurrection or civil war, arrest, seizure or hindrance by state organs or other persons, roadblocks, quarantine measures as well as strikes, lockouts or work stoppages not for which they are responsible.
9.5. Ready4Reise is not liable for delays in the departure time, if these are insignificant. This does not apply if the delay is caused by intent or gross negligence on Ready4Reise.
9.6. Ready4Reise is also not liable in the case of bus trips with regard to the arrival time. The timings at the time of the booking in the invitation to tender and the confirmation of travel are only a matter of time-based estimates. These time estimates are only for the rough timing and estimation of the travel time. There is no claim to the observance of time. This does not apply, as long as a delay on intent or gross negligence is attributable to the travel organizer.
9.7. Ready4Reise only offers Trips/journeys with bus and no scheduled services. Regulation (EU) No 181/2011 on the rights of passengers by coach and coach and amending Regulation (EC) No 2006/2004 does not apply.
9.8. Liability of the driver or other personnel in the loading and unloading of luggage is excluded except for intent or negligence. Section 7.3 shall also apply.
9.9. The liability and the amount of compensation for baggage damage during bus trips is limited or excluded as follows:
9.9.1. In the event of damage to luggage resulting from an accident resulting from the use of the motor bus or the loss of luggage resulting from an accident resulting from the use of the motor bus, the amount of compensation per claim per passenger and per piece of luggage to EUR 1,200.
9.9.2. The liability for loss of luggage, which is not connected with an accident resulting from the use of the motor bus, as well as for the exchange or theft of the luggage, is excluded, except in case of intent and gross negligence.
9.9.3. The liability shall be excluded, except in the case of willful intent and gross negligence, for damages or damage expansions which are caused by improper packaging of the luggage, which is the responsibility of the passenger.
9.11. Further restrictions on liability may result from international conventions or legal regulations based on such provisions.
9.12. Insofar as any further claims of the traveler against the organizer arise from legal regulations, they shall remain unaffected by the liability limitations of the provisions of this clause 9.
10 Responsibility of the Traveler
10.1 With payment of the trip, the traveler agrees to recognize the team members during the period of travel as an authority figure and to obey the laws of the country visited, including customs restrictions and currency exchange. In violation of laws of the country or instructions of the staff of Ready4Reise, the traveler will be excluded from the trip with immediate effect the bus company, hostels or other institutions. Incidental costs incurred for return travel or the like shall be borne by the traveler. The refund or partial refund of the tour price is excluded.
10.2 The team member may make decisions outside the agreed travel process must close in favor of the security or in the best interest of the travel group. The traveler agrees to comply with this decision.
10.3 Each traveler is responsible before the arranged meeting place and to appear during the trip. If the traveler is late to the meeting time, the bus will leave at the scheduled time of departure. Any costs incurred will be borne by the traveler himself.
10.4 Each traveler assigns at the time of travel his/her image and video rights to Ready4Reise. We are permitted to take photos and create videos featuring all those participating in the trip. These may be published on our website and social media website, as well as in flyers or brochures. If this is not wished by the traveler, it is his/her own responsibility to keep away from cameras and video equipment.
10.5 The team members are always approachable and will help in all situations where possible, however, are not a permanent care for the travelers. It is assumed that every traveler is able to move freely and can walk alone through cities or longer parts of the route without additional assistance of one of our team members. We cannot provide any assistance to individuals with physical disabilities. Furthermore, the coaches are not designed to transport wheelchairs. The traveler is advised to contact us to see if it is possible to attend a specific trip.
11. Exclusion period and limitation
11.1. Contractual claims for non-contractual provision of travel services in accordance with §§ 651c to 651f BGB (German Civil Code) shall be made to the traveler within one month after the day on which the journey was to terminate the contract. (See contact data at the end of these terms) And is then excluded from his claims, unless the traveler is prevented from doing so by his own fault.
11.2. In the case of simple negligence on the part of Ready4Reise or the vicarious agents of Ready4Reise and insofar as legal goods other than life, body or health are injured, claims of the traveler within the meaning of clause 11.1. In a year beginning with the day following the day on which the journey should end after the contract.
11.3. In cases other than those referred to in point 11.2. The claims of the traveler within the meaning of section 11.1. In two years after the end of the contract.
12. Travel insurance
The travel prices stated by Ready4Reise do not in principle include travel insurances unless expressly stated otherwise. It is recommended to take out travel cancellation, travel liability, health and accident insurance.
13. Applicable law, place of jurisdiction and final provisions
13.1. The law of the Federal Republic of Germany shall apply exclusively between Ready4Reise on the one hand and the registrant as well as the customers, passengers and fellow travelers on the other.
13.2. The traveler can only sue Ready4Reise at its registered office. The Contractor ‘s domicile shall prevail over Ready4Reise’ actions unless the action is directed against merchants or persons whose domicile or place of residence is not known at the time of bringing the action or against persons who are resident or habitual after the conclusion of the contract Place of residence abroad. In these cases, the registered office of Ready4Reise shall prevail.
13.3. Supplements and amendments to the agreements made in the contract between Ready4Reise and the customer, including these General Terms and Conditions, must be in writing.
13.4. Ready4Reise reserves the right to modify and modify these General Terms and Conditions at any time.